“Could I just say thank you so much for handling everything absolutely perfectly. I loved your ‘no fuss unless you want it’ approach, and throughout the whole process, and especially on the day there was just the right blend of dignity combined with informality and a sense of compassion that made a painful day go as well as it possibly could. (Thank you also for encouraging me to take Janet’s flowers home, I’m not really a flower person, but they are just so lovely it would have been a shame not to have see them after Friday (plus I couldn’t really take too much in at the time) so I’m really glad I did now.”